Refund policy
No Refund Policy
At Dorelle Pure Essence, we are committed to providing you with high-quality products that promote wellness, self-care, and personal growth. Your satisfaction is our top priority. Please read the following policy carefully before making a purchase:
No Refunds
Due to the personal and intimate nature of our products, all sales are final, and we do not offer refunds on any purchases. This policy applies to all of our items, including but not limited to:
- Skincare and haircare products
- Candles
- Wellness and self-care items
- Courses and digital downloads
Damaged or Defective Items
We ensure that every product is thoroughly inspected before shipping. However, if your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and offer a replacement if necessary.
To report a damaged or defective item, please email us at support@dorellepureessence.com with the following details:
- Your order number
- A clear photo of the damaged or defective product
Exchanges
Exchanges are only offered in cases where a product is damaged or defective upon arrival. We do not accept exchanges for any other reason, including a change of mind or personal preference.
Lost or Stolen Packages
Dorelle Pure Essence is not responsible for lost or stolen packages. Once an order has been shipped and tracking information has been provided, we recommend contacting the shipping carrier for assistance with lost packages.
Contact Us
If you have any questions or concerns about this policy, feel free to reach out to us at support@dorellepureessence.com.